Troubleshooting "Invalid Credentials" Message: Helpful Tips for Mariners Learning System Users
For those encountering the "Invalid credentials" message upon logging in...
Here are some helpful troubleshooting steps:
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Optimal Browser Usage: If you're on a desktop or laptop, ensure you're using Google Chrome as your web browser for the best experience
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Password Reset: Try resetting your password to ensure there are no issues with authentication
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Clear Cache and History: Clearing your cache and web history can often resolve login issues
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Incognito Mode: Use the incognito mode in Google Chrome by clicking the three vertical dots below the close button and selecting "Open New Incognito Window"
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Software Updates: Make sure both your computer and web browser are updated to the latest versions to ensure compatibility and security
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Restart Your Computer: Sometimes a simple restart can resolve various technical glitches. Give your computer a reboot and then try logging in again