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Troubleshooting
FCC Updating the Online Exam Application
Due to technology updates, newer versions may need to be installed for the LockDown Browser to run correctly. Follow the below steps to perform an update, if needed.
Windows
- Start LockDown Browser, and select the “i” button from the toolbar.
- The version will be displayed automatically. You can also click on “Check for Newer Version."
- If a newer version is available, you'll have the option to download and install it
Mac
- Start the LockDown Browser
- Select “About” (the globe icon) from the toolbar
- The version will be displayed. You can click “Check for Update" to see if a newer version is available